DEENFR

Passengers with Restricted Mobility

Contact

Flughafen Bern AG
Ground Services
Flugplatzstrasse 31
CH-3123 Belp

Telephone+41 31 960 21 31
Fax+41 31 960 21 41

Opening hours

We may be reached at the following times:

Monday - Friday5:15am - 10:00pm
Saturday5:15am - 6:00pm
Sunday5:30am - 10:00pm

Service is guaranteed every day during scheduled and charter flight times.

Quality Standards
Regulation rights of disabled persons and persons with reduced mobility when travelling by air
     mit eingeschränkter Mobilität

Preparing your trip

  1. Be realistic about your needs, in particular if you are unable to walk long stretches without help. The distances between checkpoints and gates can be long not at Berne Airport but maybe at the Airport of your destination.
  2. Identify the airline or tour operator best able to meet your needs.
  3. Contact the Airline or the tour operator and inform them about your needs, that they are able to meet them.
  4. Don’t expect help to be available "on demand". The best approach is to request assistance before booking at any event 48 hours before departure, to ensure that the assistance you need is available.
  5. Don’t rely on the staff to know the best way to help you – if they don’t know, be ready to tell them what you need!

Restrictions

Aviation requirements limit the number of PRM that can travel on any one flight due to safety regulations. By booking early, you can be sure of a seat. Of course, should you have to cancel your trip, please do so as soon as possible so that your seat can be given to another PRM. It is also wise to confirm the arrangements ahead of time, to check that the assistance you need has been reserved with your booking.
Airlines employ a worldwide system of codes to identify assistance needs. In order to define the assistance you need, agents will have to ask you certain questions. These questions may seem indiscreet, but they have to be asked if the assistance you require is to be provided. Examples:

  1. In what way are you handicapped?
  2. Can you walk from the terminal to the aircraft or do you need a wheelchair?
  3. If you need a wheelchair, will you use your own?
  4. Is the wheelchair:
    - foldable?
    - motorized? (1)
  5. Do you need someone to push your wheelchair?
  6. Can you go up / down the steps to the plane or do you need assistance to board / disembark?
  7. Can you move out of the wheelchair without help?
  8. What assistance do you need during the flight? The airline cannot help you eat, get up, take medication or go to the lavatories. If you need help of this kind, you must be accompanied.
  9. What type of seat suits you best?
  10. Will you be taking medical equipment with you?
  11. Are you asthmatic or do you have breathing difficulties?
  12. If you are in serious medical condition, you must contact the airline, which may require a certificate attesting that you are fit to fly. You may also be asked to produce such a certificate at the airport.
(1) You must provide this information, whether the airline asks for it or not. It needs to know what kind of battery runs the wheelchair and whether it is safe for travel. You may be asked to remove the wheelchair’s control unit and place it in your carry-on bag to make sure it is not lost or damaged.

public transport

You can travel to the airport from Belp Station with the Airport Bus. Belp Station is fully accessible for the disabled. If you require assistance boarding or leaving the train or bus, please contact the SBB Call Center Handicap (tel. +41 800 007 102) in advance. Requests for assistance must be made at least 1 hour before commencing your journey. The Airport Bus from Belp Station to the airport and the direct Airport Bus from Bern Station to the airport are both equipped with ramps.

 Taxi
You can order a disabled access taxi with space for a wheelchair from BETAX (Bern Disability Transport),
tel. +41 800 90 30 90.
 

At the airport

A reception area is located near the check-in desk at the Terminal.
 There is no shuttle service between the car parks and the terminal but the distance is not minor. If you need assistance to cover this distance, please contact us at least 1 hours before your departure (tel. +41 31 960 31 31).
The following car park has a special parking spaces reserved and appropriately signposted for persons with reduced mobility:

  • Car park P31: 3 spaces
For further information, see the Getting Here - Parking section
In order to guarantee the best quality service and reduce your waiting time, you must indicate your needs to your airline or travel agent when booking your flight, at least 48 hours before departure.
 

In the plane

Boarding and disembarking
Your wheelchair
Your manually-operated, foldable wheelchair will be stowed in the luggage hold. In either case, airports and airlines should authorize you to remain in your wheelchair up to the door of the plane. They should also return the wheelchair to you at the same spot on arrival. In the case of motorized wheelchairs, if, for security reasons, the wheelchair must be stowed in a special manner in the hold, or at airports where wheelchairs have to be carried up or down stairs to the door and where this could pose a risk to staff, the airline may not authorize you to remain in your own wheelchair.
On board
Make sure that you have the medication you need in your hand luggage, in sufficient quantity for the flight and any delays.
If you have a sensory impairment, the airline staff must make themselves known to you and offer the appropriate level of assistance during the flight. For example, they should explain emergency procedures and can help unwrap the items on your meal tray.
If you have respiratory difficulties and need oxygen throughout the flight inform your travel agency.
On arrival
If the airline has met all your needs - as specified when you booked – then you will have travelled as comfortably as the other passengers. But if something went wrong it is best to inform the appropriate authorities promptly. Complaints should initially be sent to the Customer Service of the airline and/or to the airport management. If you are not satisfied with the response, you can consider contacting the Swiss Federal Office of Civil Aviation (FOCA).